Refund policy

French Bazaar Refund Policy

At French Bazaar, we are committed to providing high-quality products and excellent service. Our refund and returns policy is in line with the Australian Consumer Law as outlined by the ACCC.

Your Consumer Rights

You are entitled to a refund, replacement, or repair if the product you purchased has a major problem, such as:

• It is unsafe.

• It is significantly different from the description or sample.

• It does not do what we said it would, or what you asked for and can’t be easily fixed.

• It has a serious fault that would have stopped someone from buying it if they had known about it.

If the problem is minor, we may choose to repair the item or offer a replacement.

Change of Mind

Please note that we do not offer refunds or exchanges for change of mind, wrong selection, or if you find the item cheaper elsewhere.

Proof of Purchase

To process any refund, exchange, or repair request, you must provide a valid proof of purchase—such as a receipt, order confirmation email, or credit card statement.

Need Help?

If you have any issues with the item(s) you have received, please contact us first at sales@frenchbazaar.com.au. We’re here to help and will work with you to resolve any concerns.

For more information on your rights as a consumer, visit the ACCC website.